Everything it does

One agent, the workload of a whole front desk.

From the first hello to the closed sale, Replai covers the repetitive work end-to-end — booking, selling, qualifying — and keeps a human in the loop wherever it counts.

Books appointments

Checks your availability, books, confirms and sends reminders — straight inside the chat.

Sells with payment links

Shares your catalogue, answers product questions and sends secure payment links to close the sale.

Qualifies & captures leads

Asks the right questions, captures contact details and tags every lead so none slip away after hours.

Clean human handoff

Escalates to the right person with the full conversation and context attached — live takeover in one tap.

Trains on your knowledge

Crawl your site, upload PDFs and FAQs. Replai learns your business and answers in your brand’s tone.

Playground to test first

Try your agent in a safe sandbox and tune its answers before a single customer sees it.

One unified inbox

WhatsApp and website conversations in a single shared inbox, with live takeover whenever you want.

Broadcast campaigns

Send promos, reminders and announcements to your audience — then let Replai handle the replies.

Analytics that matter

Track reply time, CSAT, leads and bookings — see exactly what the agent is doing for the business.

Business-hours scheduling

Set when humans are around. Replai covers the rest, 24/7, and knows when to say “we open at 9”.

Team, departments & roles

Add your staff, split into departments and set permissions — route chats to the right people.

Agency mode

Manage many clients’ agents from one place — perfect for studios running Replai for local businesses.

People-first AI

Replai handles the busywork so your people do the work that matters.

It’s not here to replace your team — it’s here to give them their evenings back. A real person is always one tap away, and they arrive already knowing the whole story.

Handles the repetitive 80%
Opening hours, prices, bookings, stock, directions, order status — answered instantly, every time, in your tone.
Your people get the 20% that matters
The high-value, high-emotion moments — big quotes, complaints, bridal parties — land with a human who has the full thread.
Nobody repeats themselves
When Replai escalates, it passes the entire conversation and context. Your team picks up mid-sentence, not from scratch.
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Lindiwe’s Beauty Bar
Replai · online
WhatsApp
Do you do bridal packages for a group of 6?14:02
We do 💐 Bridal parties get a private suite + bubbly. This one’s worth a proper chat — let me bring in Lindiwe.14:02
Lindiwe joined · full conversation shared
Lindiwe · OwnerHi! So exciting 🎉 I’ve got your dates and party size already — let’s build the perfect morning for you.14:04
AI answered in 4 seconds · human took over in 1 tap
Two channels · one agent

The same agent, the same answers — wherever your customers message you.

Train it once. Replai works your WhatsApp Business number and your website widget from one shared brain and one inbox — so nobody gets a different story.

WhatsApp Business

On the number they already use

South Africa runs on WhatsApp. Replai answers there in seconds, books appointments and confirms — no app to download, no new habit to learn.

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Fade & Co. Barbers
Replai · online
WhatsApp
Hey, what time do you close today?17:32
We’re open till 19:00 today 🙌 Want me to book you in before then?17:32
Yes, a beard trim around 617:33
Done ✅ 18:00 beard trim with Junaid. See you just now!17:33
Website widget

On your site, in one snippet

Drop one line of code on any site and the same agent greets visitors, answers questions and sends payment links — turning browsers into bookings.

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Chat with us
Typically replies instantly
Website
Is the linen dress in stock in a medium?now
It is! R650, medium available. Here’s a secure payment link to check out 👇now
🔗 pay.replai.co/d8f2 — free delivery over R800now
index.html live in 30 seconds
<!-- paste before </body> -->
<script src="https://cdn.replai.co/widget.js"
  data-agent="bloom-studio"></script>
A real person replies · made in Joburg

Stop losing customers after hours.

Give every customer an answer in seconds — on WhatsApp and your site — while your team gets their evenings back. Go live this afternoon.

14-day free trial No setup fees Cancel anytime POPIA-aware